Do you want to make better business decisions?

“The most valuable insights come from your consumers and your data. Our playbooks will help you make better decisions and inspire your team to take action”

Solutions

What we do

Our consultants have 20 years of experience in marketing data, insights, and strategy. We are backed by a roster of experts in brand, digital and delivery.
Consumer Buyer Personas
Consumer behaviour + Market Segmentation = Marketing, Advertising & Sales Strategy
When decision-makers have clear data, and your team understands what customers want, it becomes easier to spot key challenges. These personas help improve your brand reputation, sales, and advertising

Guide more customers through your sales process
Category Research
Category Dynamics + Consumer behaviour = Brand positioning strategy
Our category-ladder research enhances your brand tracking. It reveals why competitors connect with consumers and shows what your consumers think you can do to win their business

Discover the best ways to challenge market leaders and win your segment
Company Leverage Point Research
Product launches + tactical challenges = Fast consumer-led solutions
Sometimes we all need a quick fix to redirect company strategy. Our consumer research finds the point where the right small changes can have a lasting impact

You will be able to focus your strategy to deliver the most positive impact
Culture of Reliance values Reserch
Policy Evaluation + Change management = Behaviour change
Help your company become more resilient before challenges arise. Refresh your mission and values by making sure both customers and employees feel connected to your business goals

Stare down reality, add meaning to the work and inspire ingenuity
Testimonials

Our measurable results

Here’s what they shared about their experience working with our team.
MediaWorks – Consumer Journey Personas
"We worked with Actionable Insights to build a platform that maps where New Zealanders live and work. By combining census, retail, and mobile data, we gained clear, practical insights for our marketing teams through personas.

When we focused on our audience instead of only our products, we were able to win market share from our competitors"
Lantana Francis
Senior Marketing Lead
Go Media - Company Leverage Point Research
"Actionable Insights helped us better understand our audience and identify new opportunities in key locations, strengthening our sales story. Their in-depth interviews with consumers helped us create a sales pitch based on real insights and gather testimonials. They also teamed up with our leaders to develop a strong proposal for our main customers

Actionable Insights is a dedicated and skilled team that always delivers great value for our investment"
Frank Costilo
Commercial Director
Warehouse – Company Leverage Point Research
"You have made a real difference to the Neighbourhood customer research platform since you took charge. We value the extra insight and perspective you have brought to all our projects, especially those about finances and food"
Acknowledge Education – Category ladder research
"The Australian international student market is important but also complex. Students come from many countries and cultures, and they can study in Europe, the Americas, or at many colleges in Australia

We teamed up with Actionable Insights to discover what sets us apart, understand why students and their families choose us, and make better decisions. Now, we feel prepared to handle the challenges of a changing market"
Wade Johnson
Group Head of Marketing
NZTC - Resilience Values
"Our values worked well at first, but over time, some became less meaningful to people. We asked Actionable Insights to look at our consumer data and conduct interviews with staff and students. Their insights helped us rethink our values, and benchmarking gave us the inspiration and guidance to update them.

Now, our values give real meaning to our work and guide our actions more effectively"
Hannah Geddes
Group Head of Marketing
NZST - Consumer buyer personas
"We are leaders in the tourism market, and our digital marketing campaigns play a big role in our success. Like any college, what attracts students to us changes over time. We worked with Actionable Insights to better understand our students’ real experiences and the reasons they choose us

The personas created by Actionable Insights are at the heart of how we understand our students, brief our media and creative partners, and measure campaign performance"
James Ward
Chef Executive Officer
Actionable Insights
So much has happened in the past few years
Real World Diagnosis:
We used our research frameworks to learn from 1,000s of consumers in Australia and New Zealand
Strategic Playbook:
Our business intelligence platforms analysed 1,000,000 data points from
brand tracking, CRM, and media
Source of Power:
Our award-winning actionable playbooks have solved 100s of problems and focused power where it matters most
blogs and articles

Latest insights and trends

Insights

Why success—not failure—sets you up for the biggest mistakes (and how consumer insights can help)

If you’re a marketer, the longer you stay in one category, the easier it is to make confident, fast decisions—and the more likely you are to miss the signals that your market has changed. Expert confidence can turn small assumptions into big strategic mistakes.
Research

Why Actionable Insights

Your Consumers
Real World Diagnosis: We strip away the overwhelming complexity and noise so you can zero in on what matters most to your consumer
Your Insights
Strategic Playbook: Our frameworks help you feel confident and clear about where to focus your efforts so you can make the biggest difference for your consumers
Your Action
Sources of Power: An insight only matters if you put it to use. Your team will be inspired into action by the stories your consumers share